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Cancellation policy

 

ACCOMMODATION

  • In the case of cancellation on the day of your scheduled arrival or of non-arrival, you will be billed for 100% of the cost of the first night and the full cost of treatments or supplementary activities.

TREATMENT AND ACTIVITY PACKAGE WITHOUT ACCOMMODATION

  • In the case of cancellation on the day of your scheduled arrival or of no-show, you will be billed for 100% of the cost of treatments or supplementary activities.

GROUPS AND EVENTS

  • Please note that in the case of group reservations and corporate events, cancellation policies may vary according to the terms of the different contracts. For further information, we encourage you to contact your event manager.

GROUP CELEBRATION AND WEDDING ROOM

  • When you make your reservation, a non-refundable deposit of $100 per night will be charged to your credit card. Non-redeemable, non-transferable. If cancellation is made 7 days before the scheduled date of arrival or later, 100% of the cost of your stay will be charged.

GIFT CARD

  • The sale of a gift card is final and non-refundable.


    RESERVATION POLICY

SAFE AND FLEXIBLE RESERVATIONS 

  • Rooms
    • a deposit of $100 per night, per room will be charged to your credit card at the time of reservation. Non- refundable, not redeemable for cash and non-transferable.
    • on the day of your arrival, we will effect a preauthorization for the total value of your package, including an additional charge of $100 per night as a security deposit.
  • Chalets :
    • a non-refundable and non-transferable deposit of 50% of the total cost will be charged at the time of reservation. Non-refundable, not redeemable for cash and non-transferable.

    • please note that our chalets must be rented as a complete unit, to three families at a time, to a maximum of ten people. For details on this measure, click here.

  • Gift certificates and cards : on the day of your arrival, please present your gift certificate or card. A preauthorization of $100 per night will be effected on your credit card as a security deposit.

 ON-LINE RESERVATIONS

  • On the day of your arrival, we will effect a preauthorization for the total value of your package, including an additional charge of $100 per night as a security deposit.

HEALTH MEASURES  

ROOM

  • We guarantee that your room will be available by 4 p.m. On the day of your departure, the room must be vacated by noon.
  • In accordance with the law regarding the anti-smoking campaign, please note that smoking is forbidden in our rooms and in all our buildings. Le Baluchon reserves the right to apply a cleaning charge of $150 (plus taxes) for any guest infringing this law.
  • Pets are not allowed in our rooms or in any of our buildings. Le Baluchon reserves the right to apply a cleaning charge of $150 (plus taxes) for any guest infringing this rule.
  • Service dogs are allowed, but in the case of a dog not certified by the Mira Foundation, the owner must provide documents certifying that it is recognised as a service dog by the appropriate authorities.

HOURS OF OPERATION FOR TREATMENTS AND ACTIVITIES

  • Please note that Le Baluchon reserves the right to modify reservation times by 15 minutes or so.

ARRANGEMENTS FOR CHILDREN

  • In the case of a reservation including children between 0 and 4 years of age, breakfast and accommodation costs are included at no charge for any child accompanied by a parent for whom breakfast is included in his/her package. Please note that all other meals are à la carte and payable where taken.
  • Children between 5 and 12 years of age can take advantage of a children’s package that includes accommodation and a table d'hôte three-course supper, breakfast, and meal service charges as well as the outdoor passport and free equipment. For more details, consult our counsellors at 1 800 789-5968.
    Update July 9, 2020.
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