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Cancellation policy

CANCELLATION POLICY

ONLINE RESERVATIONS
When the reservation is made, full payment for the stay will be charged tothe client's credit card. Not redeemable for cash and non-transferable.

ACCOMMODATION
In the event of a late cancellation (48 hours or less before scheduled arrival), there will be a charge of 50% of the total value of treatments booked or complementary activities.

If cancellation is made on the scheduled arrival date or in the event of a no-show, there will be a charge of 100% of the cost of the first night's stay and the full cost of treatments or complementary activities.

HEALTH PACKAGE WITHOUT ACCOMODATION
A 50% non refundable deposit is required to confirm the reservation.

Same-day cancellation or non-arrival will result in billing of 100% of all treatments or supplementary activities.

GROUPS AND SPECIAL EVENTS
Please note that the cancellation policies for groups and special events may be different according to the taken agreements. Please contact your group leader for more information.

GROUP CELEBRATION AND WEDDING ROOM PACKAGE
At the time of the reservation, a non-refundable deposit of $100 per night will be charged to your credit card. Not redeemable for cash and non-transferable. In the case of a cancellation 7 days before the scheduled arrival, 100% of the cost of your stay, as well as the full cost of treatments or complementary activities will be charged.

GIFT CERTIFICATES
The sale of a gift certificate is final and non-refundable.


BOOKING POLICY

SECURITY DEPOSIT
Rooms: a deposit of $100 per night, per room will be charged to your credit card at the time of reservation. Non- refundable, not redeemable for cash and non-transferable.

Chalets: a non-refundable and non-transferable deposit of 50% of the total cost will be charged at the time of reservation. Non-refundable, not redeemable for cash and non-transferable.

Gift Certificats and Gift Cards : a deposit of $100 per night, per room will be charged to your credit card at the time of reservation. Non-refundable, not redeemable for cash and non-transferable.

 

ONLINE RESERVATIONS
At the time of reservation, the full cost of your stay will be charged to your credit card. Non-refundable, not redeemable for cash and non-transferable.

BRINGING CHILDREN WITH YOU
In the case of a reservation which includes children aged 4 or under, breakfast and accommodation costs are free of charge for any child accompanied by an adult whose package includes breakfast. Please note that all other available meals are à la carte and payable where taken.

Children aged between 5 and 12 can avail of a children's package including accommodation, a three-course table d'hôte children's supper, breakfast, meal gratuities and outdoor passport and free equipment. For more details, consult our attentive and considerate advisors at 1 800 789-5968.

ROOMS
Access to your room is guaranteed for 4 p.m. On the day of your departure, the room must be vacated by noon.

In accordance with anti-smoking legislation, please note that smoking is forbidden in all our rooms and facilities. Le Baluchon reserves the right to charge any client infringing this law a cleaning fee of $150 (plus taxes).

Pets are not allowed in our rooms or in any of our facilities. Le Baluchon reserves the right to charge any client infringing this law a cleaning fee of $150 (plus taxes).

Service dogs are accepted, but if the dog is not certified by MIRA, the owner must provide documentation certifying that the dog is recognized by the authorities as a service dog.

TREATMENT AND ACTIVITIES TIMES
Please note that Le Baluchon reserves the right to modify reservation times by approximately 15 minutes.

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Snowball package

Snowball package

Featured one-night package including a three-course supper starting from $ 159 per person, double occupancy, plus taxes.

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